Returns & Exchanges

At Official Store, we want you to be completely satisfied with your purchase. If your fashion finds aren't quite right, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the items you wish to return to receive a unique Return Authorization number.

• 2.
  Prepare the Package

  Place the unworn items with original tags still attached into their original packaging to ensure the product remains protected during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided in your email confirmation and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand over your package to any authorized carrier location and keep your tracking receipt until your refund has been processed.